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Info-Tech Research Names SugarCRM a CRM Leader SugarCRM has become a disruptive force in the CRM market place. Its commercial open source model is challenging "stone-aged" traditional methods of CRM delivery and is delivering real value to small and large organizations alike. Despite its small size compared to other vendors, SugarCRM scored highest in the Product Index of this analyst's evaluation, due to its broad features and extremely flexible deployment options.  Get Free Technology Downloads Now!